It seems my xxxxxx id has got deactivated and i am told by the help desk that the token has got out of synch and needs to be resynchronised.
I will appreciate if you can reactivate/resynchronised the token.
My xxxxxx id is xxxxxx and the Network id is xxxxxxx.
Token serial number is 31974140
Thanks and With Regards
Mind you, this is in response to this e-mail I had sent him back in February:
I have activated your new token (serial number 000100514097). Please let me know if you have any further problems with it.
See what's wrong yet? Maybe this e-mail he sent a little later will shed light on this.
Let me check if i am using the old token by any chance.
Thanks for your help
D'ya think?! Don't forget to wear your hockey helmet on the bus ride home.